Refund Policy and Return Conditions
1. INTRODUCTION
At OKAYOGA, we do everything we can to ensure your satisfaction. This policy outlines the terms and conditions governing refunds, cancellations, and returns for our services, programs, yoga classes, and products offered on our website.
2. DIGITAL SERVICES AND CONTENT
Online programs, videos, training courses, digital downloads, e-books, and other content that is available immediately after purchase are generally non-refundable and non-exchangeable once access has been granted or the download has been completed. However, if you encounter a technical issue that prevents you from accessing the purchased content, please contact us at the following address: cdvidonne@gmail.com
3. BOOKING CLASSES AND SESSIONS
Cancellation by the customer
- Private lessons, consultations, or yoga sessions may be canceled free of charge up to 24 hours before the scheduled time.
- Any cancellation made less than 24 hours before the appointment may be charged in full and will not be eligible for a refund.
Cancellation by our team
If we cancel, you will have the option to:
- Rescheduling your session for a later date
- A credit valid for our services
- A full refund of the amount paid.
4. PHYSICAL PRODUCTS
If we offer yoga accessories, clothing, or equipment, you have 14 days from the date of receipt to request a return.
To be accepted, the product must:
- To be unused
- To be in one's original state
- Please return it in its original packaging if possible.
The customer is responsible for return shipping costs, unless the error was on our part or the product is defective.
5. NON-RETURNABLE ITEMS
The following items cannot be returned:
- Digital products downloaded or viewed
- Gift cards
- Customized products
- Opened or used hygiene or personal care products.
6. REFUNDS
Once your request has been reviewed and approved, the refund will be issued via the payment method used at the time of purchase.
Depending on your bank, it may take between 5 and 14 business days for the refund to appear in your account.
7. DELAYS IN REIMBURSEMENTS
If you haven't received your refund:
- Check your bank account
- Contact your bank or credit card company
- Please wait a few more days, as some treatments may take some time to take effect.
If the problem persists, please contact us at: cdvidonne@gmail.com
8. RESPONSIBILITIES
The practice of yoga involves physical activity. Each participant is responsible for ensuring that their health condition allows them to participate in the classes, programs, or exercises offered.
The information and content published on this site are provided for informational purposes only and are in no way a substitute for professional medical advice.
9. CONTACT
If you have any questions about this refund policy or our terms of service, please contact us:
Email: cdvidonne@gmail.com
Phone: 078-793-52-90